Service network covering 20+ countries and regions, 50+ professional technicians providing technical support, 365×24 hours all-day service hotline, ensuring global customers receive timely response and professional technical support
服务承诺Service Commitment
四项服务承诺Four Service Commitments
快速响应:12小时内现货配件送达,24小时省内救援到达
Fast Response: In-stock parts within 12 hours, provincial rescue within 24 hours
定制能力:3-5天完成定制配件生产,满足特殊需求
Custom Capability: Custom parts in 3-5 days, meeting special requirements
品质保证:军工品质标准,120%超负荷测试确保可靠性
Quality Assurance: Military-grade standards, 120% overload testing for reliability
零烦恼服务:建立用户台账,跟踪设备使用,定期巡检维护
Zero-Worry Service: User records, equipment tracking, regular maintenance
服务流程Service Process
01
售前服务Pre-Sales Service
专业咨询,为您推荐最合适的解决方案
Professional consultation, recommending the best solution for you
Technical Consultation: Professional shearer selection advice based on mine conditions
Product Promotion: Detailed introduction to product performance, parameters and application cases
Solution Design: Customized configuration solutions tailored to your needs
Close Communication: Regular progress updates during production
In-plant Training: Invite customers to our facility for hands-on equipment operation training
On-site Training: Dispatch technicians to your site for practical operation guidance
03
售后服务After-Sales Service
持续支持,让设备始终保持最佳状态
Continuous support to keep equipment in optimal condition
Installation & Commissioning: Professional on-site installation to ensure normal equipment operation
On-site Training: Systematic training and assessment for operators
Regular Visits: Establish regular inspection systems to discover and resolve issues promptly
Zero-Worry: 7×24 hotline service, always ready to respond to your needs